Shipping Policies | Terms And Conditions

We use Canada Post and FedEx to ship packages in Canada and internationally. While this is reliable and safe most of the time, there are unforeseen circumstances that cause the loss of parcels. We strongly recommend our clients to purchase shipping insurance to cover the risk in case the item does get lost in transit. To purchase shipping insurance, send an email to INFO@NATURALGEMS.CA after checking out, indicating the insurance amount to be covered. We are not responsible for any packages that are lost during shipping.

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