Returns and Exchanges Policies | Terms And Conditions

Exchange Policy

We offer exchange requests within seven (7) days under the following conditions:

• The item must be unused, unworn, and in its original packaging;
• Buyers are responsible for all related costs, including but not limited to the return and re-shipping fees, insurance, and any applicable customs or duties;
• We are not responsible for any loss or damage during return shipping. We recommend using a trackable and insured shipping method;
• Each purchase(*) is eligible for one-time exchange only. Multiple or repeated exchanges for the same order are not permitted.
  (*) Each individual item within a purchase is also limited to one exchange only. Once an item has been exchanged, it cannot be exchanged again.
• Earrings are non-returnable and non-exchangeable due to hygiene reasons.

Return Policy

Return requests must be submitted within seven (7) days of receiving the item and must meet the following conditions:

• The item must be in original condition, unworn, and with complete packaging and no signs of use;
• For exchanges, if the replacement item is of lower value than the original purchase, the price difference may not exceed 10%；
• Buyers are responsible for all related costs, including but not limited to outbound and return shipping, insurance, and any applicable customs or duties;
• We are not responsible for any loss or damage during return shipping. We recommend using a trackable and insured shipping method;
• Each refund piece is subject to a fixed operational handling fee of $75;
• Earrings are non-returnable and non-exchangeable for hygiene reasons.

If you have any questions, feel free to contact us at:
📧 info@naturalgems.ca
📞 +1 (416) 797-0288

We’re happy to assist you!